Question 1

How do I report a technical issue?

Accepted Answer

You can report an issue via the “Support” button on the website or app. Simply describe the problem briefly, and we will get back to you as soon as possible.

Question 2

I’m having trouble logging into my account. What should I do?

Accepted Answer

If you can’t log in, try the following:
1. Make sure your email and password are entered correctly
2. Try resetting your password using the “Forgot Password” link
3. If the issue continues, contact us via technical support

Question 3

The website won’t load. How can I fix this?

Accepted Answer

1. Refresh your browser or update the app
2. Check your internet connection
3. Turn your device off and on again
4. If you’ve tried all these steps and still can’t access the site, we’re here to help via technical support

Technical Issue

How do I report a technical issue?

I’m having trouble logging into my account. What should I do?

The website won’t load. How can I fix this?