Terms of Use
1. General
1.1 This platform (hereinafter: "the Platform") is intended to connect customers seeking a personalized medical solution with specialist doctors and a compounding preparation center that prepares the medical solution. The service includes personalization of the solution, consultation with a specialist doctor, issuance of the prescription and its delivery to the customer’s home, all with personal and fast service.
1.2 The owner and operator of the Platform is S.K. Cure Ltd., Company No. 517152179, located at 28 HaArbaa Street, Tel Aviv (hereinafter: "the Company"), and it holds all rights in the Platform, including intellectual property rights.
1.3 The Platform operates as follows:
1.3.1 The Company enables specialist doctors to access various formulations of compounded preparations consisting of active ingredients approved for use in Israel, in accordance with and subject to the provisions of the law;
1.3.2 Through the Platform, the Company enables users to have online access to specialist doctors for the purpose of receiving professional consultation on defined topics and issuance of prescriptions;
1.3.3 Subject to the placement of an order by the user through the Platform, the Company transfers the prescription to a licensed compounding center for the purpose of preparing the compounded medication in accordance with the medical prescription;
1.3.4 The compounding center supplies the compounded medications to users via a pharmacy in accordance with the medical prescriptions and subject to the provisions of the law;
1.3.5 The Platform enables the user to track their progress in the treatment prescribed by the doctor in the user’s personal account and to place additional orders.
1.4 It is hereby clarified that the role of the Company through the Platform (hereinafter: "the Company Services") is as follows: (a) to create an automatic and immediate online connection between users and the doctors and the compounding center (hereinafter: "the Supplier(s)") who act as independent external suppliers and are not subordinate to the Company, and (b) to provide specific online services through the Platform, such as management of the Platform, documentation of communications conducted through the Platform, sending notifications, and managing customer service, as may be determined by the Company from time to time. It is hereby clarified that the Company does not provide the services detailed in sections 1.6.1 – 1.6.4 below.
1.5 All services and products ordered from Suppliers through the Platform are provided to users directly by the Suppliers and under their responsibility. Each Supplier is solely responsible for the services and products it provides, its compliance with all legal requirements applicable to it, and the Company bears no responsibility towards users for any loss or damage resulting from any service or product purchased through the Platform, nor for the actions of the Suppliers.
1.6 Apart from the Company Services as mentioned in section 1.4 above, the Platform does not provide users with any services, including professional or commercial services of any kind, including but not limited to:
1.6.1 The Platform does not provide medical and/or paramedical services and does not engage in the practice of medicine, as defined in the Physicians Ordinance [New Version], 1976;
1.6.2 The Platform does not serve as a pharmacy or as a compounding preparation center, and is not subject to the Pharmacists Regulations (Conditions for Opening and Managing Pharmacies and Medicine Rooms), 1982 and/or any other regulation related to a pharmacy and/or laboratory;
1.6.3 The Platform does not serve as a retail marketplace for any products, and does not constitute a "business operator" as defined in the Consumer Protection Law, 1981;
1.6.4 The Platform does not provide courier and delivery services.
1.7 The provisions of this Terms of Use shall apply to any use made by a user and/or person performing an action on the Platform (hereinafter: "the Customer") and to any order placed by the Customer through the Platform. Accordingly, the Customer is requested to read this Terms of Use in full and carefully and to commit to its terms.
1.8 Any action on the Platform, including the purchase of services and/or products offered on the Platform, constitutes the Customer’s agreement to accept the provisions of this Terms of Use and act accordingly.
1.9 The Customer declares that he has read this Terms of Use and that it is agreed upon by him, and that neither he nor anyone on his behalf shall have any claim and/or demand against the Company and/or anyone on its behalf, except for claims related to a breach of commitment by the Company and/or anyone on its behalf under this Terms of Use. It is emphasized that merely performing an action on the Platform constitutes an absolute, final, and irrevocable declaration by the Customer that he has read the provisions of this Terms of Use, understood them, and agreed to them. If the Customer does not agree to any of the terms of the Terms of Use, the Customer is obliged not to use the Platform.
1.10 The Company reserves the right to deny access to the Platform and/or any action within it to anyone who violates the provisions of the Terms of Use and/or makes improper use of the Platform or any content appearing therein. The Company reserves the right to deny access to the Platform and/or any action within it to anyone who violates the provisions of the Terms of Use and/or makes improper use of the Platform or any content appearing therein.
1.11 The Company reserves the right to update and change the Platform and its services, including their scope and availability, without prior notice. The Customer shall have no claim and/or demand against the Platform and/or the Company for such changes and/or malfunctions that may occur during their implementation.
1.12 For the avoidance of doubt, it is clarified that there may be differences in the use of the Platform via an application and/or a website adapted for tablets and/or mobile phones versus use of the Platform on desktop and/or laptop computers.
1.13 For further inquiries, you may contact the Company’s customer service by email at service@skcure.com.
2. Use of the Platform
2.1 Use of the platform is for private and personal purposes only.
2.2 It is prohibited to copy, use, or publish content from the platform for other purposes.
2.3 It is forbidden to operate applications that copy content from the platform.
2.4 It is prohibited to display platform content in a way that changes its design or omits information.
2.5 The company may cancel orders or block access for those who violate the terms.
3. Ordering on the Platform
3.1 Products and prices on the platform are valid only and cannot be appealed.
3.2 The company may limit the manner of providing services and products.
3.3 The company may limit the number of units that can be purchased.
3.4 The company reserves the right to cancel non-personal orders.
3.5 The company may contact the customer to complete details.
3.6 The customer will be asked to provide personal details and medical information.
3.7 The customer undertakes to provide only accurate information.
3.8 There may be differences between the actual product description and the platform description.
3.9 In case of an error in publishing description/price, the company may cancel the order.
3.10 Payment will be made by credit card only.
3.11 Only email confirmation constitutes confirmation of the order.
3.12 The company's computer records are evidence of the correctness of actions.
3.13 If the order is not approved, it will be considered canceled.
4. Products and Services
4.1 The platform allows the customer to purchase various products and services.
4.2 Products are sold and supplied directly by the suppliers.
4.3 In case of a supply problem, contact service@skcure.com within 14 days.
4.4 Payment for products and services is transferred to the supplier, and the invoice will be issued by the supplier.
4.5 The company is not responsible for the accuracy of data transferred from suppliers.
4.6 Do not use expired or damaged products.
5. Advertising Messages and Consent to Receive Them
5.1 The company may send the customer updates and general messages.
5.2 The customer may withdraw consent to receive advertisements at any time.
6. External Information and Medical Information
6.1 The platform may include external links – the company is not responsible for their information.
6.2 Information on the platform does not constitute medical advice – consult a doctor.
6.3 The company recommends checking every product and consulting a doctor before use.
7. Product Supply and Delivery
7.1 Suppliers will supply products directly to the customer.
7.2 Delivery time is up to 2 business days, subject to required documents.
7.3 Additional Conditions:
7.3.1 Sensitive medicines will be supplied under refrigeration as required by law.
7.3.2 Supply of preparations according to Ministry of Health Procedure 128.
7.3.3 Certain products will be supplied in limited quantities.
7.3.4 Preparations classified as dangerous drugs will not be supplied.
7.3.5 Prescription supply will be carried out by digital signature.
7.3.6 A pharmacist may refuse to honor a prescription at their professional discretion.
7.3.7 Power of attorney is required for delivery by courier, including ID presentation.
8. Order Cancellation
8.1 Cancellation policy is subject to the Consumer Protection Law.
8.2 No right of cancellation in the following cases:
8.2.1 A product made especially for the customer.
8.2.2 Perishable or consumable products.
8.2.3 Prescription and non-prescription medicines.
8.3 Most products cannot be canceled unless not yet processed.
8.4 Consultation services provided are non-refundable.
8.5 Prescription transfer can be requested by email after cancellation.
8.6 There may be cases where the product price is refunded but not the service.
8.7 The company may cancel orders:
8.7.1 If there is no available stock.
8.7.2 In case of a price or description error.
8.7.3 If execution is illegal or non-compliant.
8.8 The company may discontinue platform activity at any time.
9. Confidentiality and Privacy
9.1 Providing personal details is with the customer's consent.
9.2 The customer agrees that the information is used by suppliers to provide services.
9.3 Data is kept according to section 3.6.
9.4 Information will be kept according to the company's privacy policy.
10. Liability
10.1 Use of medicine will be only according to doctor's instructions.
10.2 Responsibility for products and services lies with the supplier.
10.3 The company is not responsible for illegal activity by suppliers.
10.4 Information on the platform is general only.
10.5 Order reception failure does not entitle the customer to a claim.
10.6 The company is not responsible for hardware/software/connection issues.
10.7 The company is not responsible for indirect or consequential damages.
10.8 The customer will compensate the company for damages resulting from breach.
10.9 Maximum liability is limited to the order cost.
10.10 Limitation period is 12 months.
11. Intellectual Property
11.1 All content on the platform is the company's intellectual property.
11.2 Do not infringe copyright or use without permission.
12. Law and Jurisdiction
12.1 The terms are governed by the laws of Israel and claims will be heard in the courts of Tel Aviv-Jaffa.
13. Miscellaneous
13.1 The terms are written in masculine form for convenience and refer to both genders.
