Terms and Conditions of Use

1.1 This platform (the “Platform”) is intended to provide a technical and logistic framework designated to connect customers seeking a personalized medical solution with specialist physicians, a compounding center and pharmacies.

1.2 The owner and operator of the Platform is SKcure Ltd., Company No. 517152179, of 94 Yigal Alon St., Alon Tower 2, 19th Floor, P.O. Box 146, Tel Aviv 6789139, Israel (the “Company”), which holds all rights in and to the Platform, including all intellectual property rights therein.

1.4 It is hereby clarified that the role of the Company through the Platform (the “Company Services”) shall be as follows: (a) to establish an automatic and immediate online connection between the users and the physicians, the compounding center and the pharmacies (collectively, the “Provider(s)”), who operate as independent external providers and are not subordinate to the Company; and (b) to provide specific online services through the Platform, including but not limited to the management of the Platform, documentation of communications conducted through the Platform, transmission of notifications, and management of customer service, as may be determined by the Company from time to time. It is hereby clarified that the Company does not provide the services detailed in Sections 1.6.1 – 1.6.4 below.

1.5 All services and products ordered from the Providers through the Platform are supplied directly to the users by the Providers and under their sole responsibility. Each Provider shall be solely and exclusively responsible for the services and products supplied by it, for its compliance with all applicable legal provisions, and for any obligations arising therefrom. The Company shall bear no liability whatsoever towards any user in respect of any loss or damage resulting from any service or product purchased through the Platform, nor shall it bear any liability for any act or omission of the Providers.

1.7 The provisions of these Terms and Conditions shall apply to any use made by a user and/or any person performing an act through the Platform (the “Customer” or “User”) and to any order placed by the Customer through the Platform. Accordingly, the Customer is required to read these Terms and Conditions carefully and in full and to undertake to comply with all their provisions.

1.8 Any activity carried out on the Platform, including the purchase of services and/or products offered thereon, shall constitute the Customer’s consent to accept these Terms and Conditions and to act in accordance therewith.

1.9 The Customer declares that he/she have read these Terms and Conditions and agrees to them in their entirety, and that the Customer shall have no claim and/or demand and/or cause of action against the Company and/or anyone acting on its behalf, except for claims relating to a breach of obligation by the Company and/or anyone acting on its behalf pursuant to these Terms and Conditions. It is hereby emphasized that any use of the Platform constitutes an absolute, final, and irrevocable declaration by the Customers that they have read, understood, and agreed to these Terms and Conditions. A Customer who does not agree to any of the provisions herein is required to refrain from using the Platform.

1.10 The Company reserves the right to deny access to the Platform and/or prevent any activity thereon by any person who violates these Terms and Conditions and/or makes improper use of the Platform or of any content appearing therein.

1.11 The Company reserves the right to update and modify the Platform and its services, including their scope and availability, at any time and without prior notice. The Customer shall have no claim and/or demand against the Platform and/or the Company with respect to such changes and/or any malfunctions that may occur during their implementation.

1.12 For the avoidance of doubt, it is clarified that the use of the Platform through an application and/or a website adapted for tablets and/or mobile devices may differ from its use on desktop and/or laptop computers.

1.13 For any further inquiries, the Company’s customer service may be contacted via email at service@skcure.com.

2.1 The use of the Platform is intended for private and personal purposes only. It is hereby clarified that the services and products offered on the Platform by the authorized providers are offered solely for private and personal purposes and are not intended for transfer and/or wholesale sale (whether in a single sale or multiple sales over a period of time) and/or for resale (including ordering a quantity of services or products through the Platform for the purpose of transferring or selling them to other customers).

2.2 It is prohibited to copy, publicly display, or use any of the content published on the Platform for any purpose, commercial or otherwise, that is not personal and private use. Without limiting the foregoing, it is prohibited to copy, publicly display, or use any content from the Platform on other websites, in any electronic publication of any kind, in software, applications, or computer programs, in telephony or cellular communications, in radio, television, print, or any other medium whatsoever.

2.3 It is prohibited to operate or allow the operation of any computer application or other means that enables, in whole or in part, the copying of information or content from the Platform. Without limiting the generality of the foregoing, it is prohibited to create or use such means for the purpose of creating a collection, compilation, or database containing content from the Platform. Notwithstanding the generality of the foregoing, this prohibition shall not apply to the operation of general search engines that link directly to the Platform.

2.4 It is prohibited to display any content from the Platform in any manner — including by means of any software, device, accessory, or communication protocol — that alters its design or functionality or omits any of its features or information, including but not limited to advertisements, navigation bars, images, and the like.

3.1 All prices, products, promotions, and discounts appearing on the Platform are valid for orders placed through the Platform only. The Customer shall have no claim in connection with any contradiction or discrepancy between the prices offered on the Platform and those offered directly by the Providers or appearing in any other publication of the Company.

3.2 The Company reserves the right to restrict the availability or manner of supply of any services of the Platform, and certain services may be unavailable and/or their supply method may be limited in any manner, whether for a defined or indefinite period. Without derogating from the generality of the foregoing, the Company reserves the right to allow access to order the services of the Providers published on the Platform only to Customers who, based on the information provided by them, meet the minimum eligibility threshold entitling them, in accordance with the manufacturer’s requirements, to receive the relevant services, based on publicly available information. For the avoidance of doubt, in all cases, the decision whether or not to provide the service shall be made by the relevant professionals (physicians and pharmacists) based solely on their professional judgment.

3.3 It is further clarified that the Company’s decision to restrict a particular Customer’s access to any service on the Platform shall not be construed as the provision of any professional advice, professional opinion, or recommendation by the Company. Any such restriction is made solely as part of the technical operation of the Platform and does not prevent the Customer from obtaining the same service or product outside the Platform.

3.4 The Company reserves the right to limit the scope of service offered to any Customer on the Platform, all at the sole discretion of the Company.

3.5 The Company reserves the right to restrict, disallow, and/or cancel orders or purchases that, by their characteristics (as assessed by the Company), appear to have been made as part of a series of orders or purchases not intended for private and personal use. The Company also reserves the right to cancel any orders or purchases in respect of which a notice has been received from the credit card company regarding the payment method used for suspected misuse. It is hereby clarified that the foregoing is in addition to, and without derogating from, the Company’s right to block access to the Platform for Customers who have violated its provisions.

3.6 It is hereby clarified that in certain cases, and for the purpose of completing an order, the Company may contact a Customer who has placed an order through the Platform by telephone or SMS message to obtain additional details required for the completion of the order.

3.7 While ordering services through the Platform and/or registering to the Platform, the Customer may be requested to provide personal information, which may include information concerning the Customer’s health condition and other personal information. It is hereby clarified that the Customer is not obligated to provide any personal information to the Platform, and the request for such information shall not constitute a requirement by the Company. The decision whether or not to provide any information to the Platform shall rest solely with the Customer. However, it is hereby clarified that the questionnaires on the Platform are intended to enable the Platform and the Providers to offer the Customer services optimally tailored to their personal needs, and failure to provide such information may impair the ability of the Platform and the Providers to do so and may adversely affect the medical solution offered to the Customer by the authorized providers. All personal information provided to the Platform shall be stored and used solely in accordance with the provisions of the Company’s Privacy Policy.

3.8 Should the Customer decide to provide information to the Platform, the Customer undertakes to provide only accurate, complete, and up-to-date information and shall bear sole responsibility for the consequences of failing to provide accurate and complete information.

3.9 In principle, a description of each service and/or product offered on the Platform by the Providers is presented for the illustration purposes only and does not necessarily exhaust all the features and/or composition of the relevant services and/or products. The decision whether to provide a Customer with any service and/or supply the Customer with any product shall be made solely by the relevant Provider, within the scope of its authority and expertise and in accordance with its professional judgment.

3.10 In the event of an error in the publication on the Platform and/or in print, in the description of a product and/or service, in the payment terms, in the product/service image, or in any online and/or printed material, the Company shall be entitled to cancel the specific order on the Platform prior to the supply of the service and/or product to the Customer by the relevant Provider.

3.11 Payment on the Platform shall be made by credit card only. Purchases cannot be made through the Platform by means of checks, gift vouchers, gift cards, gift certificates, prepaid cards, coupons, or credits, except for credits that are redeemable exclusively through the Platform.

3.12 Upon placement of an order through the Platform, the Company shall verify the credit card details, and upon approval of the transaction by the credit card company, a corresponding notification shall be provided indicating whether the transaction was approved or declined. If approved, the order shall be recorded in the Company’s systems and transmitted to the relevant Provider, and an email confirmation of the transaction shall be sent to the Customer. It is hereby clarified and emphasized that only an order confirmation received by email, including the relevant order details — including the order number, Customer details, and order particulars — shall constitute confirmation of receipt of the order by the Company. Until such credit card approval and email confirmation have been received, the Customer’s order shall have no validity.

3.13 The computerized data processing records of the Company regarding actions performed through the Platform shall constitute prima facie evidence of the accuracy of such actions.

3.14 If an order is not approved by the credit card company, a corresponding notice shall be sent to the Customer, the order shall be deemed cancelled, and the Company shall bear no responsibility for the cancellation of the order. The Customer shall have no claim and/or demand against the Company in connection with such cancellation.

4.1 The Company provides the Customer with a technical framework that enables the Customer to have a direct online access to the Providers (physicians and pharmacies/compounding centers) for the purpose of receiving professional consultation on defined matters from the authorized providers in accordance with applicable law. The Platform serves solely as an interface for displaying the services and for the provision of the connection between the Provider and the Customer. The Company is not the manufacturer, supplier, importer, or retailer of the services or products offered on the Platform, except for the Company’s own Company’s Services as defined in Section 1.4 above. For the avoidance of doubt, the services and products displayed on the Platform may be ordered solely at the sole discretion of the authorized providers (physicians, pharmacy compounding centers and pharmacies), in accordance with and subject to all applicable laws, and the Company has no involvement in or influence over the professional decisions made by such Providers.

4.2 Each order shall be subject to review and examination by all Providers involved in fulfilling such order (including physicians, pharmacy compounding centers and pharmacies), in accordance with applicable law, and each such provider may and shall exercise its independent professional judgment within the scope of its respective authority. For the avoidance of doubt, at any stage of the process, any Provider involved may and shall suspend or refuse to provide the ordered service and/or product if, in its professional judgment, the provision of such service and/or product may cause harm to the Customer’s physical or mental health or endanger the Customer’s life. For the avoidance of doubt, each Provider acts independently within the scope of his/its authority and in accordance with applicable law, and the approval given by one Provider shall not bind or obligate any other Provider. An order whose fulfillment is stopped by any of the Providers involved pursuant to this Section shall be deemed a cancelled order and shall be subject to the provisions of Section 8 below. The Company shall use its best efforts to notify the Customer of such cancellation without undue delay.

4.3 The services and products offered on the Platform, other than the Company’s own services, are sold and supplied directly by the Providers and not by the Company. Accordingly, all obligations applicable to Providers in the context of providing medical and/or pharmacy services or sale transactions apply to the Providers and not to the Company. This includes, inter alia, all obligations imposed upon physicians, compounding centers, and pharmacies under applicable laws, including the Physicians Ordinance [New Version], 1976, the Pharmacists Regulations (Conditions for Opening and Operating Pharmacies and Medicine Rooms), 1982, and the Consumer Protection Law, 1981, among others.

4.4 In the event of a delay in delivery and/or a defect and/or malfunction and/or any other issue concerning the supply of a service or product ordered from an authorized provider through the Platform, not arising from an act or omission of the Customer, the Customer may submit a complaint to the Company’s customer service by email at service@skcure.com, no later than fourteen (14) days from the date of the event. The Company shall conduct an inquiry with the relevant Provider. If the complaint is submitted within the above period and found to be valid, the Company shall inquire with the relevant Provider as to the reason for the matter in question. Provided that such matter concerns a technical or logistical issue and not a professional decision by the Provider, within the scope of his/its authority, not to provide the service and/or product to the Customer, the Company shall act with the relevant Provider to provide an appropriate solution to the Customer, in accordance with the relevant circumstances. If the delay and/or failure to provide the service and/or product is due to a professional decision made by an authorized provider in accordance with applicable law, the order shall be deemed cancelled in accordance with Section 4.2 above, and the provisions of Section 8 below shall apply to such order.

4.5 For the avoidance of doubt, it is hereby clarified that the purchase of medications and compounded preparations from the authorized providers cannot be cancelled by Customer without justified cause, in accordance with the Consumer Protection (Cancellation of a Transaction) Regulations, 2010.

4.6 Payment for services and products offered through the Platform is made to the Company, which subsequently transfers the payment to the relevant Provider. Accordingly, the invoice to the Customer is issued by the Company. The information appearing on the Platform concerning a Provider’s service or product, including product images, are for illustrative purposes only. The Providers shall bear sole responsibility for the services and/or products they provide using the Platform.

4.7 No product shall be used after its expiration date or in the event of damaged packaging. Unless otherwise expressly stated on the product, the validity period of products supplied by the Providers using the Platform is three (3) to six (6) months, depending on the relevant product (compound) and instruction.

4.8 The diagnostic tools available on the Platform, including questionnaires, artificial intelligence-based models, and preliminary assessments, are not registered as medical accessories or devices (AMAR) and are not based on clinical research. Their use is intended solely as auxiliary tools for the authorized providers and must not be relied upon as a substitute for professional medical advice, certified medical diagnosis, or medical decision-making. The results derived from these tools are provided for informational purposes only and do not constitute a medical recommendation or professional opinion.

5.1 As part of the Company’s services, and subject to the Customer’s prior (or future) consent to receive information, the Platform may send the Customer general updates as well as personalized notifications and reminders, according to the type of service and/or product purchased by the Customer. It is hereby clarified that such updates, notifications, and reminders constitute general information only and do not amount to medical advice.

5.2 Subject to the Customer’s prior (or future) consent to receive information, updates, and any advertising material as defined in Section 30A of the Communications (Telecommunications and Broadcasting) Law, 1982, by email, the Customer shall be entitled to withdraw such consent at any time and notify the Company of their refusal to receive advertising materials, in accordance with the instructions provided in the advertisement sent to them, either by using the dedicated link contained in the email itself or by contacting the Company’s customer service at service@skcure.com.

6.1 The Platform may contain links (“hyperlinks”) to other websites, whether Israeli or foreign. The Company assumes no responsibility for the content of such websites or for any information published therein. The presence of a link on the Platform shall not be deemed a recommendation to visit the linked website, and any such visit by the Customer shall be made at the Customer’s sole discretion. For the avoidance of doubt, the Company shall not be liable for any direct or indirect, monetary or other damage that may be caused to the Customer as a result of reliance on the content or information appearing in those linked websites.

6.2 The Company hereby clarifies to the Customer that, apart from information personally sent to the Customer by a Provider who is a physician or a pharmacist, at the sole responsibility of such Provider, all information published on the Platform and/or sent by the Platform to Customers concerning medical topics, treatments, and preparations constitutes general information only and does not amount to medical advice. The Company emphasizes that it is the Customer’s responsibility to consult with an appropriate professional before beginning any treatment, including before using any medication or preparation, including the medications sold by the authorized Providers using the Platform over-the-counter and any product that may in any way affect the Customer’s body, health, well-being, mental state, or appearance. The Customer must always review the consumer leaflet attached to each product prior to use. The Company recommends consulting with a physician or pharmacist regarding the purpose and method of use, side effects, and potential interactions with other medicinal products. In the event of any undesirable side effects, use of the product must be discontinued immediately, and medical attention should be sought without delay.

6.3 Any publication appearing on the Platform regarding services and products of the Providers is published under their sole responsibility. Product images are for illustration purposes only. The Company reiterates that before using any product, it is recommended to consult with a physician or pharmacist and to review the consumer leaflet enclosed therein.

7.1 Products ordered through the Platform shall be delivered directly to the Customer by the Providers and under their sole responsibility, in accordance with the shipping policies of the relevant Provider and subject to applicable law.

7.2 The Company shall make reasonable efforts to promptly forward all documents required for the processing of orders by the relevant Providers, so that the delivery period does not exceed seven (7) business days from the date of the order, subject to receipt of all relevant documents from the authorized providers, including a medical prescription and pharmacist consultation, where required. However, the Provider shall bear sole responsibility for the delivery of the products and for compliance with the applicable delivery times, in accordance with its shipping policy. In exceptional cases, longer delivery times may occur, to the extent permitted by law and/or even the cancellation of the order, including, but not limited to, the cases described in Section 4.2 above. Nothing in this section shall impose upon the Company any responsibility for the delivery of the products, including for any delivery times and/or any failure by Providers or their representatives to comply therewith.

8.1 The policy governing the cancellation of an order shall be subject to the provisions of the Consumer Protection Law, 1981 (the “Consumer Protection Law”), and nothing in this section shall derogate therefrom.

8.3 It is hereby clarified that most of the products offered on the Platform by the Providers are products that are specially manufactured for the Customer and/or medicinal preparations. Therefore, the cancellation of a product order on the Platform shall be possible only before the order status changes from “Order Received” to “Order in Process,” by contacting Customer Service via email at service@skcure.com. The cancellation shall take effect only upon confirmation of receipt of the notice by the Company, provided that the order has not yet been transferred to the Provider for processing. Following the cancellation of the order, the price of the product subject to the cancelled order shall be refunded to the Customer. The Company shall make reasonable efforts to ensure that the refund is processed within 30 days.

8.4 It is hereby emphasized that the ordering of a service from a Provider, such as a medical consultation, may not be cancelled after the service has been provided. There may be instances in which the price paid by the Customer consists of the Company Service fee, the Providers’ service fee and the product price, and the order was cancelled before the product order status was changed to “Order in Process,” but after the service had already been provided by the Provider(s) to the Customer. In such cases, only a partial refund shall be effected. The refund amount shall be defined by the Company from time to time.

8.5 If, as part of the services provided by a Provider who is a physician, a digital prescription is issued, the Customer may request that the Company deliver the said prescription by contacting Customer Service via email at service@skcure.com. Upon receipt of such request, the Company shall transmit the digital prescription to the Customer within 7 days, and the request itself shall be deemed a cancellation of an order following the provision of the service to the Customer, as defined in Section 8.4 above.

8.6 In addition, there may be instances in which the price paid by the Customer consists of the Company Service fee, the Providers’ service fee and the product price, but the product is ultimately not supplied due to one of the following reasons: the physician’s failure to issue a prescription; the prescription being handed to the Customer pursuant to Section 8.5 above; or the refusal of the compounding center or pharmacy to honor the prescription. In such cases, only a partial refund shall be effected. The refund amount shall be defined by the Company from time to time. Notwithstanding the foregoing, no refund shall be made if the non-supply of the product arises from an act or omission of the Customer.

8.7 The Company reserves the right to cancel orders in cases where the execution of the order involves any act that is contrary to law, regulation, or these Terms and Conditions.

8.8 The Company shall be entitled to discontinue and/or suspend the operation of the Platform and/or the ordering system therein at any time. In the event of such discontinuation and/or suspension, the Platform shall continue rendering its services in connection with all active orders that have not yet been supplied.

9.1 It is hereby clarified to the Customer that he/she is not legally obligated to provide the information; however, failure to do so may result in the inability to use the ordering services provided through the Platform.

9.2 It is hereby expressly clarified that the Providers, including physicians and pharmacists providing services to the Customer in accordance with their professional discretion, rely on the accuracy of such information when making decisions relating to the provision of services to the Customer. The Customer is hereby advised that providing inaccurate or incomplete information may lead to various adverse consequences, including impairing the ability of the authorized providers to provide appropriate services and potentially endangering the Customer’s health.

9.3 The data to be provided to the Platform by the Customer shall be used solely for the purposes for which they were provided to the Platform, in accordance with the Company’s Privacy Policy, as may be updated by the Company from time to time, and in compliance with all applicable laws.

9.4 The Customer hereby declares and agrees to all the provisions of the Company’s Privacy Policy.

10.1 Any use of a medication or pharmaceutical preparation ordered from the Providers through the Platform shall be made solely in accordance with the instructions of a licensed physician and pharmacist. The Customer shall bear exclusive responsibility for any damage resulting from use of the product not in accordance with the professional instructions of the physician and/or the pharmacist.

10.2 Responsibility for the quality and nature of any service and/or product offered for ordering through the Platform, excluding the Company’s Services, rests solely with the Providers of such service and/or product in accordance with applicable law.

10.3 The Company shall not be responsible for any unlawful activity carried out, if any, by any Customer, Provider, or any other party over whom the Company has no control.

10.4 The User acknowledges and agrees that all tools and information provided by the Platform are solely supportive tools for the Providers of the medical services to support their medical decisions and do not, under any circumstances, constitute a substitute for professional medical advice, diagnosis, or treatment by a qualified professional. The User declares that any medical, therapeutic, or diagnostic decision shall be made solely by a physician or a pharmacist, as applicable, and the Company shall not be liable, directly or indirectly, for any damage or loss that may result from the User’s reliance on diagnostic tools provided by the Platform, whether used by the User or by any third party.

10.5 Except for information provided personally to the Customer by a Provider within the scope of his authority (a physician or a pharmacist), for which the Provider bears exclusive legal responsibility, all content appearing on the Platform, including scientific articles, reports, commercial offers, or advertisements of the Company or third parties (the “Information”), regarding the various services and products, constitutes general information only. Such Information shall not be construed as a promise of any result or as creating any responsibility regarding the operation of the services and/or products. The Company shall not be liable for any direct or indirect damage arising from reliance on such Information or on links to other websites, or any other internal or external source of information.

10.6 It is clarified that any disruption in the recording of the Customer’s details in the Company’s computer systems, for any reason, including a fault attributable to the Company, shall not constitute grounds for any claim, demand, or action by the Customer against the Company or its representatives.

10.7 The Company shall not be responsible for problems resulting from the use of the Platform, including but not limited to: operating system malfunctions, software on the electronic device used to access the Platform, hardware problems, viruses, malware, or any other software present or discovered on the electronic device used to access the Platform, or any communication or data transfer issues that temporarily or permanently prevent use of the Platform, access to services or products offered on the Platform, or affect the quality or speed of using the Platform.

10.8 The Company and/or its representatives shall not be responsible for, nor bear liability for, any indirect, consequential, or special damage caused to the Customer or any third party as a result of use of or purchase through the Platform, regardless of the cause of action, including loss of income or prevention of profit.

10.9 The Customer undertakes to indemnify and hold harmless the Company and/or its representatives, immediately upon first demand, for any damage, loss, lost profit, payment and/or expense, reputational harm, or economic or commercial loss, including arising from any claim, demand, judgment, settlement, enforcement action, and including legal fees and costs of legal counsel, arising directly or indirectly from a breach of the terms of use or from any act or omission of the Customer, or from any liability imposed on the Company or its representatives for which, under the terms of use, the Company bears no responsibility.

10.10 Without derogating from the foregoing, the Company’s maximum liability to Customers who have placed an order through the Platform shall be limited to the cost of the order.

10.11 Subject to applicable law, the statute of limitations for any civil claim against the Company and/or its representatives regarding any breach, loss, or damage related to the Platform shall not exceed twelve (12) months from the date the cause of action arises.

11.1 The Platform, including all content contained therein, is the exclusive property of the Company or of third parties who have granted the Company permission or a license to use such content. The Company is the sole owner or holds the authorization or license to the copyrights, trademarks, and all intellectual property rights in the Platform, including with respect to any third-party content appearing on the Platform. Any reproduction, distribution, transmission, publication, transfer, creation of derivative works, linking, utilization, or any infringement of the Company’s intellectual property rights or the rights of third parties who granted the Company permission or a license to use such rights, in whole or in part, directly or indirectly, without prior written approval from the Company or the relevant rights holders and subject to the terms of the consent, authorization, or license (if granted), is strictly prohibited. This provision also applies to any processing, editing, or translation carried out by the Company. Any violation of this Section may expose the violator to criminal or civil penalties in accordance with applicable law.

11.2 Customers and/or Providers shall not publish on the Platform any material protected by copyrights, trademarks, or other intellectual property rights of any third party without obtaining explicit authorization from all rights holders. The Company shall not be liable for any damage of any kind or nature arising from the infringement of intellectual property rights committed by a Customer and/or Provider on the Platform. The Company reserves the right to remove from the Platform any services, products, materials, or information that it has reason to believe infringes any intellectual property rights brought to its attention as a violation. In cases of suspected infringement of this Section, reports may be submitted to the Company’s Customer Service by telephone or via email at service@skcure.com.

12.1 These Terms and Conditions shall be governed exclusively by the laws of the State of Israel. Any claim or dispute arising in connection with this Terms of Use shall be subject solely to the competent courts of Tel Aviv–Jaffa.

13.1 These Terms and Conditions are drafted in the masculine form for convenience only, and they apply equally to both genders. These Terms and Conditions are drafted in the singular form for convenience only, and they apply equally to the plural.

13.2 Updated version as of 11.08.2026